Frequently Asked Questions
Everything you need to know about your HYOU experience.
What materials are used in HYOU Fine Jewelry?
We exclusively use ethically sourced 14k and 18k solid gold, GIA-certified diamonds, and high-quality precious gemstones to ensure lifelong durability and brilliance.
How long does shipping take?
Standard orders are processed within 2-3 business days. Domestic shipping typically takes 3-5 business days, while international shipping may take 7-14 business days depending on customs.
Do you offer a warranty on your pieces?
Yes, every HYOU piece comes with a lifetime warranty covering manufacturing defects. We also provide one complimentary professional cleaning and inspection per year.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that custom-made or engraved pieces are final sale.
How can I find my correct ring size?
We provide a comprehensive sizing guide on our website. Alternatively, you can request a complimentary physical ring sizer to be mailed to your home before placing an order.
Is my shipment insured?
Absolutely. All HYOU shipments are fully insured during transit and require a signature upon delivery to ensure your fine jewelry arrives safely.